When a median Pakistani is requested about what they keep in mind about telecom firms from the 2010s, most of them would recount the long-lasting Ufone tv advertisements. However what most individuals don’t keep in mind is what different telcos have been doing at that time limit.
Apart from making an attempt to beat the Ufone advertisements with their very own “diss-track-TVCs”, these firms have been using one other enterprise technique of ‘divide and conquer’.
Regardless of having their names out within the open, firms have been working by the technique of manufacturers. Djuice by Telenor, Indigo and Jazz by Mobilink and Glow by Warid are simply a number of the examples of Pakistani telecoms diversifying their model names. These manufacturers have been typically designed in a method to supply totally different demographics of shoppers with an alternate possibility. With packages and plans extra curated to that demographic’s wants and desires.
Nonetheless, for the reason that final 6-7 years, not one of the telcos have initiated one of these model diversification. Some have disappeared, whereas others merged into their firms’ single model identify sims. However swiftly, one telecom firm in Pakistan has taken a brand new step. Harking back to the outdated age enterprise tactic, Ufone 4G’s firm PTML (Pakistan Telecom Cell Restricted), has determined to launch a model known as “Onic Pakistan”.

An organization that, apart from its one try known as Uth, by no means dabbled a lot into the combo of various manufacturers to start with, has determined to provide it a go a lot later. With a brand new digital telco model Onic, Ufone (Formally PTML) has stepped into what’s going to be uncharted territory for them. However what’s a digital telco model? What’s Onic? How is it totally different from different manufacturers? And who’s its target market?
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What are Digital Telcos?
For a layman, the definition could be fairly onerous to know, and the reason being that there is no such thing as a one definition specifically. A telecom model that has, in essence co-opted digital options to remain forward of the curve is loosely categorised as a digital telco. Right here is how it began.
Over the past 20 years, telcos have seen a large rise and fall of their revenues and income. What was as soon as the latest and most progressive enterprise within the late 90s, turned outright out of date by 2020.
A lot in order that the progress of telecom manufacturers is at present sitting at an all time low. The core telco income streams corresponding to voice and SMS are being changed by digital and OTT (Over The Prime) providers, these providers embrace family tech ecosystems and streaming providers.
In the meantime the revenue margins on cellular knowledge continues to slender on the again of downward worth pressures and competitors. A easy instance of that is that as a shopper, you wouldn’t take a single second to leap onto a whatsapp name if the price of the voice name goes past a sure margin. Equally one would leap to WiFi if their “cellular knowledge” is dear or gradual.
So that is the place the issue lies. Pricing can’t be in control with the rising value of doing enterprise and a weakening rupee; therefore the telco is pressured to take the hit. As of February 2023, common income per person for a telco in Pakistan got here to $0.8/month. Which means that each particular person who makes use of a cell phone supplies lower than a greenback in revenue to their telecom firm. The identical statistic ARPU stands at nearly $3/month for India and $30/month for USA.
So the inducement to department out into a distinct income stream is smart for Pakistani telcos. However this isn’t only a drawback for Pakistan.
In accordance with a latest report by Kearney, the common income progress throughout international telcos has additionally continued to say no. From 4 % common progress between 2011 and 2016, to 0.2 % between 2016 and 2022. Concurrently, telcos’ effectivity initiatives have began yielding diminishing returns after years of progress. And in the meantime, these initiatives depart the telcos with a looming Capital Expenditure (CapEx) catastrophe, pushed by speedy knowledge consumption progress and eventual migration to 5G, demanding costly infrastructure and but no clear commercially viable use instances.
As margins proceed to be squeezed, the extra circumspect telcos began embracing digital companies as a saving grace. This meant that they’d indulge into all kinds of digital companies. What have been these companies? They vary from issues that have been solely in a telco’s area to issues that… simply acquired the money rolling.
For instance; Digital telcos typically bundle telecom providers with different digital choices, corresponding to streaming content material, cloud storage, or good house providers. These telcos additionally type partnerships with digital ecosystem gamers and content material suppliers like OTT (Over The Prime) platforms and IoT (Web of Issues) service suppliers. A variety of these providers give them a penetration and are straightforward to do due to their entry to person knowledge.
Apart from that, these firms make use of knowledge analytics, automation and AI to make agile operations, bettering and automating the person expertise. So the place you’d spend hours to get a response in your e-mail, a digital chatbot will remedy your question instantly with its built-in handbook. These manufacturers additionally have a tendency to utilize up and coming applied sciences like 5G computing and community slicing. These applied sciences improve their providers and take them a notch above the normal telco. This falls according to bettering the expertise on the again of which their voice and knowledge providers would additionally flourish.
A few of these latter providers have already been adopted by conventional telcos, that don’t painting themselves as transitioning in the direction of being digital telcos, nor have they introduced a brand new model. Calling your self digital, therefore, is akin to being aboard the ship of the digital revolution, making it much more about model optics.
The place did Onic Come from?
In an try and privatise PTCL, the state in 2005 offered 26% of its stake in PTCL to UAE telecom e& (beforehand often known as etisalat). Being a completely owned subsidiary of PTCL, PTML was therefore additionally as a lot below e&’s affect.
Upon rebranding itself as e& from Etisalat final yr, one of many key targets of the group was to grow to be a expertise firms group, moderately than simply being a Telecom group. Within the course of they’ve launched their ventures e& life, e& enterprise and e& capital over time. e& has been making strategic investments in tech firms. e& life, for instance, is categorised as a monetary tremendous app meant to revolutionise the fintech area.
The UAE state-backed e& not solely has the entry to a just about bottomless stability sheet within the type of the UAE authorities, but in addition to a number of the largest telecom manufacturers of the Center East, and North Africa, and thru them a limiteless entry to person knowledge.
In the identical stint of revolution and modernisation, e& entered right into a partnership with a Singapore primarily based Startup, Circles. A startup based by a Pakistani amongst others, Circles provides digitisation providers to telcos. Circles’ understanding with e& is to “empower its community of Cell Community Operators (MNOs) and different operators primarily based within the area to launch digital telco manufacturers that ship pleasant digital experiences for the digitally savvy era.”
On this newer understanding, all of the portfolio telco firms below e& are making, or anticipated to be making comparable headways sooner or later. What’s fascinating to notice right here is that, e& regardless of being a mere 26% stakeholder in PTCL, and subsequently PTML, is able to serve up its direct cope with Circles Life to PTML.
Nonetheless, being a “half” of e&, these steps are being taken by PTML and Onic is a manifestation of the e& objective. As per the spokesperson of PTML, “e& Int’l is a longtime international participant on this area, subsequently, their collaboration with PTML will usher in a world-class person expertise to our phase of knowledge savvy city prospects.”
What’s Onic?
When Onic first began advertising itself mere weeks in the past, it rang alarm bells throughout the board. Folks began to assume {that a} new firm had been given a licence to function as a telco in Pakistan. The hearsay turned so widespread that the Pakistan Telecommunication Authority (PTA) needed to do a press launch during which it needed to make clear that Onic was not a brand new firm, however a “new digital product, to cater for digital phase of the market preferring handy digital engagement as an alternative of conventional service supply”.
The Press Launch clearly means that Onic is one other Ufone “product”. And that’s precisely what it might have been perceived as, offered that no new licences have been issued. Nonetheless, in line with the Linkedin header of 1 government worker at Onic, they have been “Constructing Pakistan’s First MVNO (Cell Digital Community Operator)”, on the again of which tech blogs dug into Onic. When requested concerning the entity’s authorized standing, the spokesperson from PTML confirmed that Onic was certainly simply one other model of PTML, very like “Ufone 4G ”, and never an MVNO. Subsequently Onic is to PTML, what Indigo was to Mobilink.
It is very important notice right here that an MVNO is required to acquire a licence price $5 Million from the PTA, an obligation {that a} “model” or a “product” is devoid of. This rang alarm bells for lots of people after they noticed Onic being known as an MVNO on the web.
What’s an MVNO? In accordance with the Worldwide Telecommunication Union (ITU), “it’s an operator that gives cellular providers however doesn’t personal its personal radio frequency. Normally, this operator has its personal community code and in lots of instances points its personal SIM card. The Cell VNO could be a cellular service supplier or a value-added service supplier.” Because of this it might be a completely totally different ecosystem altogether utilizing an MNO’s (Cell Community Operator) spectrum of mobile cellular providers.
This offers rise to a different pertinent query. How does a regulator differentiate between the 2? This takes us in a distinct course albeit an necessary one. It seems that it’s as complicated as differentiating between a digital telco and a non digital telco.
The definition of what an MVNO is, isn’t even constant throughout nations. The PTA obligates an MVNO to signal an settlement with an MNO (Cell Community Operator) earlier than beginning operations, however can the MNO personal the MVNO? Commercially, it is unnecessary.
Why would an organization that already owns a spectrum of mobile cellular providers and has its personal licensed radio frequency undergo the tardy strategy of registering a brand new entity, acquiring an costly licence to do the identical below a distinct identify. Particularly after they might already try this below their very own firm. The licences don’t belong to Ufone, they belong to PTML. So similar to Ufone, Onic is one other model of PTML.
Typically, at any time when the opposite telcos would launch their new “manufacturers” available in the market, it had the identical design language, the identical colors, or generally a watermark of the corporate or a sister model, making it apparent as to the place they have been coming from. Glow, for instance, was formally known as, “Glow by Warid”.
By giving no indication to the place it’s coming from, Onic avails a distinction upon the a lot older Ufone, one thing that solely a brand new entrant would have been capable of obtain.
In Onic’s defence, this might be solely a transfer by PTML to redefine themselves, leaving all of the adverse fairness of the previous behind them. Ufone, afterall, was the final in Pakistan to acquire 4G functionality, a reality that doesn’t espouse the best quantity of belief within the youthful person.
Is there a use case of regulating the quantity of “manufacturers” a single telco can have? Sure. Is the regulator or the Competitors Fee forward of the telcos on this respect? No. If it ever comes to at least one telco having fun with an unprecedentedly giant share of the patron pie, the federal government is certain to react, however will it preempt this? Historical past doesn’t counsel so.
Who’s Onic’s Goal Viewers?
Like a college pupil from a small city, on the face of it, Onic seems to be nothing like its “household”. The model’s logos exude extra sparklets than the traditionally state-owned PTML has ever carried out. An advert marketing campaign strictly restricted to digital platforms and social media apps, as of but, Onic is proudly “digital”. Beginning off with a teaser billboard marketing campaign, Onic employed prime fashions and celebrities earlier than individuals even came upon about it being a telco. The corporate has carried out mass-grabbing comical movies, no TVCs or sponsorships, it wouldn’t be a shock if Onic have been to sponsor MUNs in universities earlier than it sponsors a cleaning soap opera on Prime Time Tv.
All the flashy and edgy design might imply just one factor, and that’s that Onic is making an attempt to amass the allegiances of the youthful viewers, the Gen-Z. An age demographic that’s the largest when it comes to cellphone customers. In accordance with PTA, 77% of smartphone customers in Pakistan are between the ages of 21-30. The technologically literate, TikTok and Instagram addicted era has the web down there with water and oxygen of their Maslow’s hierarchy of wants.
Speaking to Revenue on the topic, PTML spokesperson, Amir Pasha stated that, “Onic’s prospects predominantly are digital natives, who’re avid smartphone and digital apps customers. They eat loads of knowledge and are deeply immersed in a digital way of life that extends to each work and leisure actions. They’re additionally distinct on account of their larger service expectations. Subsequently, Onic guarantees an improved digital expertise to allow this distinctive phase and to drive the imaginative and prescient for Digital Pakistan.”
How is Onic totally different?
Maybe crucial query that arises right here is, how is Onic totally different? As per Onic’s web site, it’s stated to supply its founders (founding prospects) Off-net liberty, House supply, Trouble free onboarding, Swift help, Quick activation, Carried knowledge and a sign-on to founder advantages. As commendable as these steps are, all of them appear to be catered in the direction of, person expertise and onboarding. And although person expertise is one facet of a buyer’s wants, it’s not their total want.
When requested about this, an Onic spokesperson stated that, “In contrast to conventional telco manufacturers, Onic operates solely within the digital realm with none bodily shops. It provides a complete vary of providers by means of its Digital App. As an illustration, prospects can order SIM playing cards and have them delivered at a time and place of their comfort.
Moreover, Onic supplies the comfort of e-SIM performance. Onic goals to carry providers on to the client’s time and place of comfort, eliminating the necessity for visiting bodily shops whereas additionally providing hassle-free digital recharge choices”
Feels like only a bunch of company speak, proper? Different telcos, together with Onic’s sister model no much less, Ufone, do all this already. Each Jazz and Telenor sims may be ordered on-line. Ufone itself provides an e-sim. And all biometrically issued SIMs for the reason that final 5 years are Pre-activated. It’s troublesome to grasp how a lot quicker can Onic’s “Quick activation” then be, that it defies chronology itself.
Relating to being native on digital platforms, all Jazz, Telenor and Zong have Jazzworld, My Telenor and My Zong apps respectively, the place a variety of providers, together with subscriptions, recharge and packages can be found. Infact, Telenor and Jazz, each of that are Digital Financial institution and EMI (Digital Cash Establishment) Licence holders respectively, don’t simply carry an in-app recharge possibility for his or her person, however in essence, a complete financial institution.
When requested concerning the technological developments in Onic for the supply of higher telecommunication providers of voice, SMS and knowledge, Pasha stated, “Onic makes use of a cutting-edge IT platform for optimum high quality, environment friendly service supply and alliances with digital platforms”.
Onic denied delving into any OTT and IoT service provision sooner or later, one thing that digital telcos the world over intention to do. Infact Tamasha, Pakistan’s largest OTT and streaming service is part of Jazz’s arsenal of digital service apps. So in a method, Jazz tends to be a step forward in embracing the digital revolution. If something, the opposite telecom manufacturers supply a variety of digital providers, whereas concurrently having a bodily presence.
One other problem is that of community availability. Onic is barely operational in Karachi, Lahore and Islamabad in the intervening time. Because of this for a lot of, an extra cellular community operator’s connection might be required to have nationwide protection.
Discovering the pricing candy spot
One factor that the youthful buyer doesn’t have loads of is disposable revenue. If Onic is to be their secondary sim, it must make loads of monetary sense.
Evaluating Onic’s costs, it was discovered that not all telcos have been costlier than Onic. Onic at present provides 3 hybrid plans for its “digital natives”, all of that are on the heavier facet of cellular knowledge quantity. Its smallest plan provides 30 GB web and moreover 5000 All-network minutes together with SMSs. The opposite 2 plans have 100 GB and 200 GB with the identical quantity of voice minutes and SMSs.
In comparison with that 30 GB supply, Telenor 4G, provides comparable offers which are a minimum of 20% cheaper within the type of its easycards. Telenor’s Easycard 850, provides 24 GB in knowledge and 5400 minutes (5000 On-net and 400 off-net) in Rs 850. In comparison with this supply, Onic’s plan is simply at par. Nonetheless, Telenor’s month-to-month excessive, which provides 50 GB in 1100, takes the lead in each voice minutes and cellular knowledge. With 50 GB knowledge and 8100 minutes (7500 On-net), the supply is a minimum of 20% cheaper than Onic in its per GB value.
Equally, Ufone 4G, PTML’s different model, additionally provides good hybrid offers. Nonetheless, Ufone’s Tremendous Card Gold at Rs 1199, with 30 GB knowledge and 8100 minutes (7500 On-net) stands only a contact costlier than Onic. Intuitively, each Jazz and Zong have costlier plans with Jazz’s Month-to-month Premium Plus giving 20 GB and 3500 minutes in Rs 1250, and Zong’s Month-to-month Tremendous giving 30 GB and 5400 minutes in 1299.
The one main distinction that Onic is ready to create is the 5000 all-network minutes that it provides, versus the trouble of On-net and Off-net minutes.
In voice calls, firms differentiate between on-network and off-network calls. If the caller and the recipient of the decision are utilizing the identical telecommunications community suppliers, it’s On-network (on-net), whereas if the caller and the receiver are utilizing totally different telecom networks, it’s an Off-network (off-net) name.Because of this whereas with different networks, the patron needs to be conscious of what community’s quantity they’re about to dial, and whether or not they have sufficient minutes left to name that individual community, Onic’s prospects can name anybody with out bothering with the receiver’s community or their remaining quotas. For some, this counts as a blessing however for others, who’ve had their family and friends to maneuver to at least one model, the upper on-net minutes show to be a greater deal.
Whatever the first plan, Onic was discovered considerably cheaper than the competitors, in excessive quantity knowledge packages. It provides 100 GBs and 200 GBs together with 5000 all community minutes for Rs 1290, and Rs 1990 per thirty days respectively. Different manufacturers don’t supply this quantity of month-to-month knowledge nonetheless, they solely accomplish that within the case of MBB units (Cell Broadband). Even for MBBs a 200 GBs Zong Package deal prices Rs 3300, whereas a 100 GBs Jazz package deal prices Rs 2400.
Only a flash within the pan?
So is Onic as revolutionary as it might have the individuals consider? Not likely. It looks as if a compact, higher worded, and higher marketed model of Ufone. Whether or not to make use of Onic or not, invokes the identical debate as a very good UI/UX fintech digital pockets does. Is it necessary to have one when you already use a conventional one? Not likely. However it’s 100% the client’s option to decide between the seemingly cooler or the normal wanting product.
Onic is unquestionably positioning itself as a market chief in providing excessive quantity knowledge packages at an affordable worth, however what different issues does it have below the belt? As of now, the model’s workforce refuses to touch upon their future concepts.